Frequently Asked Questions
Everything you need to know about your Motel Rocks order.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition with all tags attached to be eligible for a refund.
How do I track my delivery?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to make changes or cancellations once an order has been confirmed.
How do I know which size to choose?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.